Thank you for shopping with CHANGELEGANCE LLC. We are committed to delivering your consumer electronic products accurately, in perfect condition, and within a reasonable timeframe to ensure your complete satisfaction.

1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation. In case of high order volume, processing times may be slightly extended, and we will promptly notify you if there are any significant delays that may affect your delivery schedule.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be automatically calculated and displayed at the checkout page, based on your shipping address and the weight of your electronic items. Estimated delivery times for standard shipping are 15 business days. Please note that delivery times are only estimates and may vary due to carrier delays, customs clearance (for international orders), weather conditions, logistical constraints, or holidays.

3. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing detailed tracking information. Tracking details usually become available within 24-48 hours after the shipment is dispatched, allowing you to monitor your package’s progress in real time.

4. Incorrect Address Disclaimer
Please double-check and ensure your shipping address is accurate and complete during checkout. CHANGELEGANCE LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an address error, additional reshipping fees may apply, which will be the customer’s responsibility.

5. Lost or Damaged Packages
If your package is lost in transit, please contact us within 7 days of the expected delivery date to initiate an investigation. For damaged electronic items upon delivery, please contact us within 48 hours of receipt and provide clear photos of the damaged product, its packaging, and the shipping label. We will review your case promptly and work to resolve the issue (including replacement or refund) as quickly as possible.

6. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may be imposed by the destination country’s customs authorities. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. CHANGELEGANCE LLC is not liable for any delays caused by customs clearance procedures.

7. Contact Information
If you have any questions, concerns, or inquiries regarding this Shipping Policy or your order, please contact us using the following information:
Trade Name: CHANGELEGANCE LLC
Email: contact@changelegance.com
Physical Address: 907 MAPLE LEAF ST, FRANKLIN, KY 42134